Every detail.
One team.

What we arrange

We source and book the hotels, private chefs, guides, ground transport and experiences agreed for your journey. We coordinate supplier payments, so you receive one itemised proposal and one invoice for the agreed trip. Optional extras and anything excluded from the price are identified before you book.

Your personal proposal

Before you pay, we provide the business and contact details for your booking, your dates and start time in Pacific Time, itinerary, confirmed services, room arrangements, inclusions, exclusions, total price and currency. Your proposal also sets out the payment dates and the exact cancellation deadlines and amounts.

Prices on the journey pages are starting prices per guest. Example hotels and suggested experiences remain subject to availability until confirmed in writing. The total agreed price in your proposal is the basis for payments and cancellation fees.

Payment schedule

1. 50% at confirmation. After you accept the written proposal and terms, a 50% deposit is payable against your invoice.
2. The remaining 50%, 30 days before your trip. The balance is due no later than 30 days before the confirmed start time.
3. Booking 30 days or less before the start? The full agreed price is payable at confirmation.

Your invoice identifies the available payment method and exact due dates. Any component requiring a different payment schedule is separately identified and agreed in writing before payment.

When your booking is confirmed

We issue written booking confirmation after you accept the proposal and we receive the required payment, with the agreed reservations confirmed. An enquiry, an email draft or a choice of dates on this website does not itself reserve accommodation, transport or experiences.

Our website enquiry forms open an email draft for you to send. Invoice payments are arranged directly with our team; this website does not collect card details or take payment.

Cancellation and refunds

For voluntary guest cancellation, the standard fees are 10% of the agreed trip price at least 60 days before the start, 25% from 30 to fewer than 60 days, 50% from 14 to fewer than 30 days, and 100% fewer than 14 days before the start. The refund is the amount paid less the applicable cancellation fee, with a minimum refund of zero.

Any individually identified component with different terms is disclosed and agreed before payment and is not charged twice under the standard schedule. Read the full cancellation and refund policy, including written notice, the exact 14-day boundary and refund timing, before accepting your proposal.

Changes to your itinerary

Tell us early about requested changes, dietary needs or accessibility requirements so we can check the arrangements with suppliers. We confirm any revised services, price and terms in writing before you accept a change.

Weather, fire, road closures, seasonal access or supplier availability may affect a route. If the agreed services cannot be provided, we discuss the available alternatives and any refund due. The guest-cancellation schedule does not remove your rights when we cancel or cannot provide the agreed services.

Your agreed documents

Your accepted proposal, booking confirmation and these booking and cancellation terms set out the agreed arrangements. Any different component-specific terms must be clearly identified and accepted before payment. Nothing in these terms limits rights that cannot be excluded under applicable law.